The APNS is working very hard to provide members with activities and events that offer real value to their organizations. If you have any suggestions for additional events or are aware of any significant dates or events please contact us.
This schedule is designed to alert members to upcoming APNS events and activities as well as any significant dates or events from the wider industry.
APNS National Conference 2018 a big success
Around 40 delegates enjoyed the great mix of expert speakers at the APNS National Conference ‘Rising to the Challenge’ in Noosa on 30-31 July. The location was a big hit too!
The Conference covered a broad and informative program, including home care, NDIS, quality standards and changes, workers compensation, human resources, industrial relations, technology and business tools – and even the interesting topic of ‘The Art of Relating’.
There are certainly a few key issues that affect us all and it was good to be able to share and learn. If you have any information that you think can help the APNS represent the industry, we would love to hear from you.
APNS National Conference 2018: Rising to the Challenge
Monday 30 July – Tuesday 31 July 2018
Peppers Noosa Resort & Villas, Sunshine Coast, QLD
Not to be missed, the APNS Annual Conference is one of Australia’s most important forums for independent community care and nursing providers. The event covers industry development and changes, operations, sales and marketing, and care development.
Join and network with fellow business operators while reviewing the challenges facing the home care industry for the upcoming 12 months. Plus, learn how home care providers can best manoeuver through those challenges with tips from great speakers about day-to-day business operations to help you maintain profitability and remain competitive.
Register now for inspirational speakers and an informative range of topics designed to give you the latest, best practice information. Check out the APNS Annual Conference Program and Registration
Melbourne Members’ Day Success
‘Information is Power’
Our APNS Melbourne Members’ Day on 19 March 2018 proved an invaluable opportunity for delegates to understand more about the importance of securing their business data in today’s world of cyber threats.
Data and information control are certainly keystones of good business operation, and protecting this data has become a very serious matter, as explained by the expert speakers at our ‘Information is Power’ session.
One of the key areas of risk for your business is your own staff letting ‘phishing’ emails into your system. Mobile devices and personal computers without the right virus protection or PIN/passwords might be another area that comes under attack regarding data breaches. Contractors, such as your IT consultant, need some attention too.
Craig Horne, Vice President of the Australian Computer Society Association, highlighted the need to identify what data you have and its value/impact, and put in an Information Security Strategy sooner rather than later, because loss of data is not a matter of ‘if’ but ‘when’.
Craig also provided the frightening statistic that on the ‘dark web’ medical records can attract 78 times the price of other records and are very attractive to those attempting identity theft.
On a lighter note, Karista CEO Danielle Bodinner explained how peer review data can be very helpful to your business. Those interested in tapping into the business benefits of ‘peer review and recommendation’ can take a look at the new Karista website, which offers a service finder/service rating platform.
We look forward to seeing you all at our next Members Day.
APNS Members’ Day: Information is Power
Monday 19 March 2018, 9.00 am to 2.00 pm
Rendezvous Hotel Melbourne
We are looking forward to seeing all our Melbourne members at our Members’ Day in March, and hopefully plenty of other APNS members from around Australia will be joining us too.
Our theme for this APNS Members-only meeting is Information is Power and involves today’s hot topics of cyber threats, information control, data breaches and reputation management. This important and informative event is designed to help you:
- Improve your understanding of your responsibilities regarding the new Data Breach Laws and penalties
- Identify best practice for securing your data and information
- Learn about new models of online customer ranking, and how you can maximise opportunities for enhancing your reputation / client feedback
- Network with other business operators about issues important to you
Cost: $80 per delegate (includes morning tea and lunch). Please note: This event has been subsidised by APNS to benefit members.
The heritage Rendezvous Hotel Melbourne, 328 Flinders St, Melbourne, Vic 3000. A special 20% discount per room is available for APNS Members’ Day attendees once registered.
Below is a summary of our Members’ Day speakers. Download our full Members’ Day Program here.
Danielle Bodinnar, CEO Karista Pty Ltd: Managing Reputation- Consumer Reviews
Danielle will talk to us about a new integrated online platform, and the impact of consumer review systems. It’s a chance for us to get first-hand knowledge of the Karista platform, which automates quality of care analysis, and the associated cost of the care and other services by providers (similar to TripAdvisor for the travel industry). Welcome to the increasing world of consumer review, cost comparison and service selectors for the aged/disability sector.
Danielle founded Karista after being inspired by the changes emerging in the healthcare industry. She has a deep knowledge of the Healthcare sectors (specifically aged and disability) from her experience at SCA HA (now Asaleo Care, the manufacturers of TENA incontinence products) where she spent four years as healthcare General Manager for Australia and New Zealand.More information at Karista.com.au.
Craig Horne, Strategic Information Security Advisor and PhD Researcher, University of Melbourne: How to select a strategy to reduce risks to your valuable information
Craig Horne is also Vice President of the Australian Computer Society, the association for ICT professionals, and says: “An information security incident can have significant organisational repercussions, including loss of customer trust, regulatory penalties, and leakage of trade secrets”.
Craig’s presentation will offer guidance on understanding how organisations can select a strategy to reduce risks to their information. Appropriate selection of an information security strategy will lower overall risk to an organisation’s information.
Craig Subocz, Senior Associate, Russell Kennedy Lawyers: New laws for data breach reporting
Are you prepared for the Data Breach Reporting requirements now in force? The new laws pose real and substantial risk to your organisation’s reputation where data breaches are handled incorrectly. This session sets out what you need to know about your new responsibilities.
Craig is a registered trademark attorney and routinely advises and represents private and public sector clients in relation to the registration, commercialisation and enforcement of their intellectual property. Craig also advises and represents clients on the procurement of information technology goods and services. More information at www.rk.com.au
Following our networking lunch, our Peer Panel will give you the opportunity to discuss your questions and ideas on a range of industry issues, such as NDIS and new safeguards for disability, with your fellow business operators.
To confirm your attendance and for more information, please contact Jennifer Whitelaw, Conference Coordinator and Committee Member, on email@example.com or (02) 9250 2966.
We look forward to seeing you there.
APNS AGM – 23 October 2017
Thank you to everyone who attended our Members Day and AGM in October. And an extra big thank you to our new APNS Committee of Management members, who put up their hands and volunteered to guide APNS for the next 12 months. You can meet our new Committee here.
Many thanks also to our outgoing 2017 Committee for all their hard work, with some members continuing for 2018; your time and dedication is greatly appreciated.
And thanks for voting! Several changes to the APNS Constitution were also passed at the AGM, including putting into place a system whereby committee positions are declared annually at each AGM rather than every two years.
APNS October 2017 Member’s Day & AGM: Home Care Packages Masterclass
Date: Monday 23 October 2017, 9 am to 3 pm (includes AGM at 12.30 pm)
Venue: Stamford Plaza Sydney Airport Hotel, cnr Robey & O’Riordan Streets, Mascot, NSW 2020.
Presenter: We are delighted to welcome Lorraine Poulos as our Facilitator for the day, and can highly recommend her training and education sessions. Lorraine is a Registered Nurse, and will provide you with guidance and advice on how to meet business and legislative requirements for Home Care Packages and community care business operations.
Many APNS members can attest to the quality of Lorraine’s training and the vast amount of knowledge gained at every session she delivers. All delegates will leave our Masterclass with a USB full of essential resources and information.
Program: The Masterclass is designed to equip you with the key information you need, and answers to your many questions:
- Get a comprehensive overview of the key elements of operating Home Care Packages
- Understand some of the key business decisions to be made to ensure success
- Get an overview of the legislative responsibilities and standards compliance required
- Put in place best practice clinical governance and care systems to minimise risk
- Talk to other members and Australia’s foremost expert in all things home care about HCP experiences.
AGM: Notice of the APNS Annual General Meeting and call for Nominations of the APNS Committee of Management can be found here. Some important changes to the Constitution are being proposed and to contribute to the APNS.
2017 APNS National Conference a great success
The recent 2017 APNS National Conferenceat the spectacular Shangri-La in Cairns at the end of July was a big success. The Conference program featured many dynamic and highly qualified speakers, and was tailored to suit the needs of all APNS members.
A big thank you to those who volunteered to put together such a great Conference program. Just a few of the key issues raised were:
- Continued pressure in most areas regarding recruiting of quality staff and issues not too far away regarding ageing workforce
- Not many services indicated any noticeable impact on their businesses as yet from the ‘Uber’ style aged/ disability services emerging
- Market segmentation is one of the keys to good marketing in the new aged/disability landscape
- NDIS has its issues, however, a ‘get on with it’ and make the best of the situation is one approach many were taking
You can check out all the details here.
Report: Members Day Monday 6 March 2017
By Kathy Forrest, APNS Secretary & Director of Dutiful Daughters
APNS holds Members Days twice a year in addition to our two-day Annual Conference. Recently, I attended a Members Day at the Novotel on Collins Street, Melbourne, where approximately 50 percent of the membership of the Association was in attendance.
The focus of the day was a Human Resources Clinic, also referred to as our Boot Camp on HR, with speakers from a variety of organisations who are leaders in their field. Our industry has a shortage of care workers* and APNS is focused on assisting its members in finding innovative ways to employ and retain quality staff. Highlights of our Members Day included:
The science of recruiting
Our day kicked off with a talk from Andrew Marty, MD of SACS Consulting, who focused on using the ‘science of recruiting’ to ensure you get the right people for your organisation and avoid hiring difficult, negative or emotionally unstable people.
As we all know, there are very different attributes to look for when hiring home care workers compared to office staff. The care workers must be professional, have a broad set of skills and be a special personality model; they must be honest, open, agreeable and often extrovert. And yet there is the model of care worker who can be quite the opposite with a different set of skills; so what are the necessary attributes to look for?
Andrew discussed techniques for finding suitable staff and provided us with some very helpful tips; he also introduced the psychometric assessment tools available for testing suitable candidates.
Effective Employment Contracts
Luke Gattuso from Page Seager Lawyers spoke about effective employment contracts. Luke covered various issues, such as how do you protect your business? Are contracts enforceable? Offering flexibility in the workplace – what is the law? Luke was very informative about the key risks, how to review a contract, and making sure you have a good plan around what is enforceable in agreements with staff.
Effective recruitment promotion
Paul Hoffman, Director of Ardent Recruitment & Consulting, explained how effective promotion can help in recruiting the right people, and how to compete for great staff in a very competitive market.
Paul also encouraged organisations to have good engagement with their staff, and make sure that they all participate not only in training opportunities but in social events as well. And with such a shortage of suitable skilled care workers, it’s also important to ensure that every applicant is treated as a valuable staff member and encouraged to continue to develop their skills.
HR efficiencies through IT Innovation
APNS members Peter Kelly and Kay Mallinson from Alpha Nursing spoke about the great software they have developed for their business and some of the very effective capabilities available to support their database. They also explained how well their training software can integrate with their database for recording mandatory and optional staff training.
All APNS members are encouraged to attend our interactive and informative Members Days if they possibly can. At the end of a Members Day, there are many resources we can take away to use in our own businesses, including contacts at organisations who understand the challenges we face everyday as small operators, who are often time poor and need to keep up to date on the many facets of the industry and operations. And not only do we enjoy speakers of the highest calibre, but also have a great opportunity to network with other like-minded Directors, General Managers and business leaders.
We look forward to seeing you all at our next Members Day later in the year.
*The crisis in the caring workforce: According to the Australian Bureau of Statistics there were some 216,300 workers in residential care services in May 2013, mainly in the aged care sector. There were also 356,500 workers in social assistance, most in childcare or disability services. Over 80 percent of these workers were women, and nearly half were employed part-time. These sectors have struggled to attract and retain workers, due to the relatively low pay rates and lack of secure employment opportunities. Ref. Parliament House