APNS National Conference 2017


Surfing the Ageing and Disability Wave

 Monday 31st July – Tuesday 1st August 2017

Shangri-La Hotel, The Marina, Cairns


Program features

An inspiring and informative range of topics. A one-stop shop to get the latest best practice information; plus the opportunity to network with some of Australia’s top private, independent community care and nursing businesses. Topics include:

  • Aged Care reform updates
  • NDIS: talk to businesses with highly effective service delivery
  • Using HR metrics, plus an overview of the latest benchmarking survey in the aged and community care sector
  • Marketing to baby boomers
  • Creating visible and saleable business models
  • Community care app innovators
  • A special industry panel of your peers to discuss issues affecting your business

The detailed APNS Conference program can be downloaded here and includes a great selection of dynamic and highly qualified speakers, as follows:


Speakers – Day 1


Paul Hockey, Keynote speaker
Topic: Motivation, and how to develop a positive attitude using a wide range of philosophies and techniques. Paul Hockey made history by being the first person with a disability to stand on the summit of Mount Everest, having climbed from the North Side. Paul lost his right arm to cancer when he was just three weeks old. His mother, father, stepfather and an aunt died as a result of this insidious disease, so he has long been motivated to raise money for cancer research.

Paul’s determination to achieve, in spite of his disability, was obvious early on when he studied various martial arts aged just eight, and he now has three black belts in two different styles of martial art. Using his life experiences as a martial arts expert and mountain climber, Paul has inspired thousands to “get up and into it.” Impossible is just an opinion, not a fact. Paul lives by his motto – “Never give up…never ever give up!” www.paulhockey.com


Lauriann Trevy, Primary Health Network, Northern Queensland
Topic: Aged Care reforms: what every provider needs to know. Lauriann is the Aged Care Program Lead for Northern Queensland Primary Health Network and specialises in training, information and translation of government legislation to ensure service providers and residential aged care facilities provide the highest quality of care to clients and residents. www.primaryhealth.com.au


Glen Sorensen, Principal, Age Communications
Topic:  Industry insider to Aged Care. What’s the latest? Taking stock: How ready were you to ride the wave of aged care change? Glen is the author of book titles ‘When I’m 64’ and ‘ Options for the Ageing: the complete guide to support and care of older people’. He is also the presenter of the MDS Training DVD which can be viewed on the website of Ageing, Disability and Home Care, NSW Department of Family and Community Services.  www.agecommunications.com.au


Nicky Jurd, Web Strategist & Principal, Precedence
Topic: Social media, and managing your staff on social media. Nicky owns Far North Queensland’s largest web development and hosting firm, Precedence,  creating profitable websites for small and medium Australian businesses. Nicky assists businesses to profit from their websites through ethical marketing practices, and also conducts regular workshops on internet-related topics aimed at small business owners. www.precedence.com.au


Tez Wrathall, Service Coordinator, Newlake Health Service
Topic: NDIS from a service provider’s perspective. Tez works with participants and their families/carers to ensure they get the best possible service and outcomes.  Tez has worked in the community sector for over 15 years with a passion for social justice and advocating for what is right by supporting and ensuring our most vulnerable and at risk are given the best opportunities possible, utilising their funding, plans and resources to accomplish their goals. www.subee.com.au


Sam Harrop, Master Business Coach and Advisor
Topic: How to build a highly valuable and saleable business. Identifying strategies to address operational inefficiencies, implement best practice systems, boost team morale and significantly improve both day-to-day and long term operations to create a profitable and saleable business. Sam has authored two books; ‘Getting Stuff Done – how to procrastinate less and achieve more’ and ‘Small Business Big Exit’. www.samharrop.com.au


Steve Collier, MD, MOA Benchmarking
Topic: Differentiating in a competitive market. Quality, not price: Steve has over 15 years’ experience in client service and organisational management and has built a strong profile in the Australian age care sector. Steve’s session will take in elements of clinical governance, culture around quality and leveraging client-focus for improvement. www.moa.com.au


David Inches, Principal Consultant, Inspired by Marketing 
Topic: Marketing aged care services to the baby boomers. As a marketing and innovation agency David breaks down big business ideas for application to small and medium business, focussing on the role of branding to reach and engage baby boomers in aged care. You will walk away with an understanding of branding and a model to both segment your customers and shape your own brand strategy.  www.inspiredbymarketing.com.au


Speakers – Day 2


Suzanne Mercier, Catalyst Performance 
Topic: Imposter Syndrome is the concept of describing high achieving individuals who are marked by an inability to internalize their accomplishments and a persistent fear of being exposed as a ‘fraud’. Suzanne’s keynotes and books address what creates a high performance organisation, team, leader or individual, and what stands in the way; all providing a path to recognize and step up to our own potential. www.suzannemercier.com.au


Chris Westacott, MD, Realise Performance 
Topic: Understanding HR metrics to drive your workforce culture. Key findings from the second Realise Performance HR Benchmarking Survey of aged Care and Community Services sectors will be discussed. Chris is a member of the Department of Health and Ageing panel of Advisors, and has a passion for assisting businesses with corporate governance, development and implementation of major people and organisational culture change strategies. www.realiseperformance.com.au


Heath Shonhan, Business Advisory Parter, Bentleys 
Topic: Using business intelligence for business strategy & growth. Heath is the head of the Bentleys National Health and Ageing Pillar and is the team leader across major aged care projects for the firm, including Government funding program reviews and assessments. His close involvement with Australia’s health and ageing sector has earned him a reputation as a trusted advisor to a wide range of private and not-for-profit organisations. www.bentleys.com.au


Maureen Fields, Care Director, CareLynx
Topic: A revolutionary clinical solution for the Aged Care industry. Through her work in the aged care sector, Maureen identified gaps in service delivery, and a huge void in the monitoring of quality care in our residential homes. Drawing on her experience working as a nurse and care manager, as well as her clinical and practical knowledge of the needs of people as they aged, Maureen shaped CareLynx into the most comprehensive care software solution in Australia. www.carelynx.com


Why you should be there

The APNS National Conference is one of Australia’s most important forums for private, independent community care and nursing providers delivering in-home support, so please register now to:

  • Improve your knowledge and awareness of trends and developments in the community care / nursing sector
  • Keep up-to-date with key legislative and compliance issues
  • Learn marketing and business development tools
  • Develop your HR and people management skills to maximise the opportunities available in a competitive market
  • Network with other business owners and operators in your industry


The spectacular Shangri-La, Pierpoint Rd, The Marina, Cairns, Queensland (www.shangri-la.com/cairns/shangrila). When booking your accommodation, please mention you are attending the APNS Conference to receive a special conference rate. The Conference program will close around Tuesday lunchtime so you can spend the afternoon relaxing.


Registrations closing now

Register online or download the APNS Registration Form. Please register NOW.

Cost:  Includes Monday Conference dinner and drinks. Accommodation is not included.

  • APNS members: $450 per delegate
  • Non-APNS members: $700 per delegate (includes cost of membership)

Contact: Sue Beehag, APNS Volunteer Conference Coordinator, 0409 300 158 or sue@subee.com.au



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